We can serve as the client's representative to handle the demand for user guides that arise after a product is initially sold.
Fulfillment service
We can reduce the client’s load by handling everything from printing the manual to packing, shipping, and inventory management.
We will carry out the entire process smoothly by preparing the necessary quantity of manuals and shipping them in a timely manner.
Optimizing inventory management with the best printing solutions based on demand
Preparing and managing a large stock of user guides, service manuals, and other documents to handle orders for unknown quantities at an unknown date is a significant burden on a company.
Fulfillment services use printing on demand that can quickly print and bind only the necessary quantity of documents according to the orders received, allowing us to print small lots of many items. Therefore, inventory management is not needed and you are free from the problems associated with securing sufficient storage space and management resources.
Reducing the work load associated with logistics operations
After receiving orders even for operation manuals and service manuals, a series of logistics challenges arise, including quality checks, packing, and shipping preparations.
Crestec USA works on behalf of the client to quickly prepare, check, pack, and ship the orders with care.
In addition, using our global network (over 18 sites in North America, Europe, and Asia), we are also able to provide desired local printing and local delivery.
e-Commerce Website Development & Operation Services
When you want to establish a new sales channel for user guides, use our e-commerce website development & operation services.
We can plan and develop an easy-to-understand e-commerce website that visitors will be able to navigate instinctively. We can design websites for both B2B and B2C.
Merits of e-commerce website development and operation services
1 .Orders Can Be Received Online Anytime (24-7 Service)
The e-commerce websites (manual order systems) provided by Crestec USA can receive orders from users every day.
The system can respond flexibly, even during busy periods or holidays where demand can change suddenly, to provide the manuals to users.
In addition, we can also operate a call center to answer questions regarding the sales of the manuals.
2. Speedy Delivery for Increased Customer Satisfaction
When combined with our fulfillment services, we promise to ship the product within 3 business days of receiving the order, which shortens the time from when the order is received until the product is ultimately delivered to the user.
By supporting the aftermarket with a service that does not keep buyers waiting, we can contribute to increasing customers' satisfaction with your company.
Examples of Actual e-Commerce Websites
Order System for Vehicle Manuals / Transportation Equipment Manufacturer
Crestec USA developed the YAMAHA MANUAL STORE to quickly respond to this need, and are supporting the operation of this service website.
https://www.yamahapubs.com/
Order System for Electronic Device Manuals / Electrical Equipment Manufacturer
We developed and operate a website where users can purchase manuals for the desired product from numerous product categories, such as home electronics, audiovisual equipment, computers, and mobile phones.
truemanuals.com
http://www.truemanuals.com/sony/